Finalists

Mary Ann Campbell and the East Renfrewshire Medication Support Service

Finalist
NHS Greater Glasgow & Clyde

NHS Greater Glasgow & Clyde

The pharmacy technician-led service delivers comprehensive medicines support for adult patients residing in the community. This includes medicines reconciliation for patients who have recently come out of hospital, or who have been referred to the service. Referrals may be made by GPs, any member of the health and social care team, acute service colleagues, or patients can also self-refer.

The pharmacy technicians’ role incorporates the provision of expert medication advice to patients, family or carers to support them to manage their medicines safely and independently at home, leading to bolstered health and improved quality of life.

In addition to supporting patients with the practicalities of managing their medicines, the technicians take the time to listen to the individuals – ensuring that wider issues are identified.