Finalists

The Superdrug Pharmacy Team

Finalist
Mearns Cross

Mearns Cross

The healthcare offering in Superdrug Mearns Cross was enhanced recently as part of a major store extension and refit. There is an extensive range of healthy lifestyle products available and clearly categorised to make it easy for customers to navigate and these are co-located in the designated ‘Health Hub’ area of the store where the dispensary, pharmacy counter, consulting room and nurse clinic are also located.

The pharmacy team are fully engaged with the Scottish pharmacy contract and endeavour to ensure that the pharmacy is the first port-of-call for the local community to access healthcare services, whether these are private or through the NHS pharmacy contract. The signage outside the store bears the NHS Scotland logo on the list of pharmacy services to ensure that patients are fully aware of the offerings available.

Furthermore, self-care is driven through extensive participation in MAS / Pharmacy First in which the pharmacy had over 1,100 patients registered for MAS when this existed; 28 per cent higher than the local area average and 95 per cent above the national average. The team in Superdrug also have increased smoking cessation participation in the last 12 months by 25 per cent, as well as delivering all other contracted services. In terms of private services designed to keep people well, last year they delivered over 700 flu vaccinations via a private PGD.